This review has been manually imported from VRBO (property 246787)We selected this home for a week long get-a-way with two of our grandchildren, ages 7 and 9. With all the parks closed (Covid) we wanted somewhere that we could simply spend time together and make memories. This was the perfect place to do just that. This home was clean, spacious, and had numerous activities to keep the kids entertained. We spent most of the day in and around the pool, had lunch under the covered lanai and the game room was fun to wrap up the day. Sabena (owner) was very quick to respond to all of my questions and needs. We had a slight issue upon arrival with the pool and Sabina had the pool company out to resolve the issue the very next morning which was not only a Sunday, but was Father’s Day too. Sabena wanted to ensure that we had a memorable time in her home from the second we entered until the time we walked out the door 8 days later. Thanks Sabena. We all had a wonderful time and we hope to be back next year.

Owner Response

Dear Susan - Thank you so much for taking the time share your experiences at Mickey’s Hideout. I’m so happy to hear that you had a great week with your grandchildren, enjoying the pool and games room. This is definitely a strange time we are going through and it is a blessing to still have opportunities to make memories with family in a safe, fun environment. I appreciated you communicating the pool concern with me and I’m happy that it was able to be resolved quickly. Thank you again and we look forward to welcoming you as our guests again next year. Until then, stay safe - Sabena

We have stayed in Windsor Hills four years now for winter vacation from the snow to and cold. This villa by far was the best pick. Very easy booking with Sabena and when we arrived were pleasantly surprised - very comfortable and newly renovated. Loved that each bedroom had own bathroom. The “Welcome Gift” was very exciting for the kids. The pool and spa were wonderful and kept very clean. Very close to Disney and all attractions plus easy to get to the malls!!Great open green space that allowed kids to work off energy by playing ball, frisbee and basketball. We would definitely recommend Mickys Hideout for your vacation!!Thanks againThe Nicholson Family from Canada

Owner Response

Dear Judy, Thank you so much for taking the time to share your experiences about your vacation at Mickey's Hideout! As you noted, we have renovated the villa and do our best to continue to make it a wonderful home away from home for our guests. We are happy to be your number one pick at Windsor Hills! Cleanliness is very important to us as well, so we are happy our team at Excellent Vacation Homes are providing this "excellent" service to our guests. The green space/no rear neighbours is one of the reasons we chose the villa so I'm glad the kids were able enjoy this space and of course the pool/spa! We look forward to welcoming your family again as our guests at Mickey's Hideout! Sabena

Fantastic place. From booking with Sabena to the end of holiday everything went smoothly no hiccups at all. We travelled with a six month old baby and everything she needed was supplied, high chair, bouncer baby bath, playpen , travel cot and lots more. Our little one was very comfortable for the whole duration. Beautiful villa within a lovely friendly gated community, could not of asked for more. Thank you Sabena for the balloons and banners it was the perfect start to our holiday, it was a lovely personal touch and really appreciated. Our family had a fantastic time and enjoyed every moment of our stay. Thank you x

Owner Response

Dear Julie - We were honoured that you chose to spend your and your husband's special birthdays at Mickey's Hideout! Family celebrations are part of what make family vacations at our villa so special, so we were very pleased to start your celebration off right with the balloons and banners! Travelling with a little one can be challenging, so I'm so happy to hear that the amenities we have for our smallest guests met your family's needs. We look forward to having you as our guests again soon at Mickey's Hideout! - Sabena

Everything went smoothly - all the way from booking to check out. Villa is fantastic, everything/everyone catered for, beautiful furniture and accessories. Very comfortable beds, amazing pool and hot tub. Would highly recommend and hope to stay again in the future

Owner Response

Dear Deirdre - thank you so much for taking the time to share your feedback with us and our future guests! So happy to hear that everything went smoothly before and during your stay! Our goal is to provide our guests with excellent customer service! You were our first guests after we made our most recent improvements so I'm thrilled you were able to enjoy the villa's upgrades and new amenities! We look forward to welcoming you again as our guests at Mickey's Hideout! - Sabena

I cannot say enough good things about our vacation to Disney. This property is one of the main reasons our trip was so awesome. Mickey’s Hideout is a beautiful, clean home that is so close to all the fun. One of the best features is the pool and was a big hit for all! You actually can see the fireworks from Magic Kingdom while you are poolside!! This home was fully equipped to meet all of our needs. We ate dinner in several nights and the kitchen was stocked with everything we needed. The bathrooms had enough towels and there was even enough beach towels to meet our needs. Sabena made the whole renting process easy and was very responsive to our needs. We are already planning our next trip to Mickey’s Hideout and recommend this home to everyone!!

Owner Response

Melissa - wonderful to hear that you had a great Disney vacation and that Mickey's Hideout made it awesome!! Our goal is to make Mickey's Hideout a luxurious home away from home for our guests. It is important to us that your entire experience, from inquiry to the booking process to your stay, are relaxing and stress free so we love to hear when we are exceeding our guests' expectations. Thank you for your kind words and for taking the time to share your experiences with future guests. We look forward to having you as our guests again at Mickey's Hideout! - Sabena

I cannot say enough good things about our vacation to Disney. This property is one of the main reasons our trip was so awesome. Mickey's Hideout is a beautiful, clean home that is so close to all the fun. One of the best features is the pool and was a big hit for all! You actually can see the fireworks from Magic Kingdom while you are poolside!! This home was fully equipped to meet all of our needs. We ate dinner in several nights and the kitchen was stocked with everything we needed. The bathrooms had enough towels and there was even enough beach towels to meet our needs. Sabena made the whole renting process easy and was very responsive to our needs. We are already planning our next trip to Mickey's Hideout and recommend this home to everyone!!

Absolutely Gorgeous. Immaculately Clean. Very Impressed.

Owner Response

Thank you for your kind words! We try our best, and are glad you had a wonderful experience in our luxury vacation villa. We are continuously improving things and have recently added amenities such as an outdoor electric grill, luxurious patio furniture, a Safe for all your valuables, new Xbox 360, and a home security system. Please tell your friends about us and visit us again soon.

Your house was a real treat. We all loved it . In fact , the end of the street made it feel more exclusive. Only one thing I felt was missing- was a separate set of Dining Room cutlery and dishes. We did eat some special meals in the dining room and would have felt that little extra special if we could have a change of Corelle scenery.We loved the individual bathrooms – that was as big a plus. We only had four of us- but we each had privacy- and no need to share!!!To give all my children an equal size bed- I took the twin bed room. Those beds were so comfortable. Well done.The community pool was stupendous and our personal one was better than what we had at Windsor Palms. I like that you had a double width lanai.You are surely welcome to allow people to email me if they have any questions.Well done and wish you a lot of luck in renting,Abie

February 2006 We've all had a great time here in Florida and what made it extra special, was stayimg in such a beautiful, clean and spacious villa (It really is how it looks on the website!). The beds were so comfy and big. We'll definitely be recommending this villa to family and friends. Thanks again. The Neely Family, N. Ireland, U.K. March 2006 What a fantasic place! Thank you so much for making this available to us. We (including our 2 young children) had such a fun time here. We are hoping to come again----the place was nice and clean....since I am a neat freak it was great! We are getting ready to leave now and wish we had more time! Thanks again. The Cefalu Family March 2006 Thank you so much for responding so quickly to our email and for fitting us in on such short notice. Your home is absolutely gorgeous... so much better than "cramming" into a hotel room! Next time we will bring another familywith us. Disney was so close...after 13 hours with a 7 and 4 year old it was a blessing to have such a short trip home. We all had a wonderful relaxing time! Thanks again. The Lehmann Family, Ottawa, CA May 2006 We really enjoyed this lovely home. The house is great and the grandchildren loved the pool and the parents loved the hot tub to relax after a long day at the park. Hopefully, we will be back in 2008. We vacation with the children and grandchildren every other year. Thanks again. The Ihemer Family July 2006 Wonderful place! House, pool, neighborhood and community center and a convenient location. We will definitely be back and for a longer stay next time. The Buchman and Duncan families August 2006 Hello, my name is Kelsey and I am Miss Ohio's Outstanding Teen. I am here in Orlando to complete for the title of Miss America's Outstanding Teen. I am really happy to be in Orlando, it is such a beautiful place. Kelsy, Ohio August 2006 Our vacation was perfect thanks to your house and the facilities of the club house. We like very much the hosue. But most I like was your beds and pillows (so soft and comfortable) Where do you got them? The Lourdes Martinez Family September 2006 Dear Dana and Ron, We are from Belgium and Bog and Nancy and Daisy from the Netherlands had a great time in Orlando. This house was perfect,

This was our 4th visit to Florida but our first at Twin Palms. It was a fantastic base for our family. The pool was a welcome break from the theme parks. The house was very well equipped with everything you could possibly want. It was very clean and a home from home. Windsor Hills is a lovely resort, closest to theme parks of all of the villas. We will certainly be booking again.

We had an excellent stay in this lovely home. Everything was as described and was a perfect complement for our Disney Trip!! The kids loved the pool and gameroom, and there was plenty of room for all of us. Thanks again and we look forward to coming back.

Owner Response

So glad to hear you had a wonderful trip and enjoyed our villa! Please do come again! Dana

We too also had many issues with the pool and we not able to us it nearly as often as we would have liked to however that being said we had several ppl trying to fix the problem! Dana was very kind and helpful during this time! I would stay here again as it was spotless and very comfortable!

Owner Response

Thank you very much for your kind words about our villa! I'm sorry that you weren't able to enjoy the pool as much as you would have liked during your stay. The issue with the pool valve has been remedied. We hope to welcome you to our villa again in the near future!

We had an incredible stay! Accommodations were spectacular, this community was beautiful and we enjoyed every moment. Eternally grateful! Can't wait to go back to the same house!! Sue

Owner Response

Sue Thank you so much for your kind words! We are so happy that you and your family enjoyed your stay at Mickey's Hideout. We have upgraded the villa significantly since your stay, so your next stay will hopefully be even more spectacular! To take a look at all the upgrades and added features, including our new contemporary kitchen and living room, XBox 360, new luxurious linens, new flat screen TVs, electric outdoor grill, home security system, and electronic safe for all your valuables, please visit www.mickeyshideout.com or visit our Facebook page. Sabena

Just come back from a 16 day stay at Mickeys Hideout and have to say we had a fantastic stay, everything we could possibly need in the villa was catered for, the beds are amazing and the villa is immaculate, we did not want to come home. I will return with my family to the villa, you could not have wished for a better location, the Windsor Hills resort is brilliant, location wise is excellent especially to Walt Disney. Have to give 11/10 for the villa

Owner Response

We are so happy to hear that you enjoyed your stay at Mickey's Hideout! We look forward to having you back as our guests on your next trip to Orlando. Sabena

I found this villa last minute & I have to say I lucked out when it was available for Thanksgiving weekend. It had enough room & everything we needed for a family of 10. Minutes from the Disney parks, close to popular stores and restaurants.I look forward to staying here again & will definitely will be booking in the future.

Owner Response

I'm so happy to hear that Mickey's Hideout was a perfect vacation choice for your family! We have been upgrading the villa over the past few months to ensure our guests have all the luxurious, modern and comfortable amenities needed for a fun filled family vacation. We look forward to welcoming your family as our guests again soon!

"We had a great time at Mickey's Hideout, it was a perfect location and it was everything we expected and more. We will definitely recommend it to anyone going down to Disney."

Owner Response

Diane, So glad to hear that Mickey's Hideout exceeded your expectations! We truly appreciate you recommending Mickey's Hideout to your family and friends. We hope to have you as our guests again soon! Sabena

Wanted to Thank You for sharing your home with us for 8 days. This was our 3rd time to Windsor Hills and your house is by far the nicest appointed, Clean and comfortable. Our family enjoyed our stay and visit to Disney for 3 days. The one story floor plan was convenient for young children and the game room worked perfect. The owner was punctual in responding to requests and helpful in getting things setup. We appreciate all her efforts!

Owner Response

Tom, Thank you for your kind words! We are so happy that your family enjoyed your stay at Mickey's Hideout. We are thrilled that all the upgrades we have recently made to the villa were to your family's liking! We strive to provide our guests with great customer service and a luxurious, comfortable stay! Sabena

I can't say enough good things about this unit or the owner. We've stayed in many other rental units in the Kissimmee area, but none match the quality or comfort of Mickey's Hideout. This home is everything you see in the photos and more! The location is perfect - so close to Disney, grocery stores, restaurants (Flipper's Pizza near Target Supercentre is fantastic!!) and shopping outlets. The entire rental process was smooth and the owner was so warm, helpful and thorough. We will definitely return and have already recommended this home to friends!

Owner Response

Dear “Happy Mom”, Thank you for your kind words! We are so happy you and your family enjoyed your stay at Mickey’s Hideout! I’m a mom too so I know how stressful booking a holiday can be. It is my goal to make all aspects of the booking process as easy as possible for our guests so all they need to worry about is how much sunscreen to pack! We chose our villa for its great location and have upgraded it to ensure our guests will have a luxurious, comfortable stay. We look forward to having you as our guests again soon and to welcoming your friends and family as well! Sincerely, Sabena

We had a surprise girls weekend for my best friends 50th birthday! It was awesome! There were 5 women and it was an action packed weekend of Harry Potter and other area adventures. Super convenient to all locations, clean, easy to access and spacious enough for all of us to relax and enjoy! Thank you! We'll be back!

Owner Response

Dear Kathy, So glad to hear that you and your friends had a blast celebrating at Mickey’s Hideout. We have upgraded our villa to be luxurious and comfortable not only for families, but of course for adults just wanting to get away! The layout of the villa, with attached bathrooms to each of the 4 bedrooms, gives everyone some privacy. We are looking forward to having you as our guests again at Mickey’s Hideout! - Sabena

This is a great property- perfect location to Disney only about 10 minutes away but besides that it was a great place just to relax and enjoy the great Florida weather. The house was awesome - the beds were so comfy we slept great. The owners are wonderful to work with they were very quick to response to any questions or concerns you may have. As with Happy Mom we have stayed at other home rentals that were nice also but this house was almost like being at your own home. We will definitely return to this home and have told many of our friends and family.

Owner Response

Dear Sharon, Thank you so much for your glowing review! When our guests are happy, we are happy!! As you have attested to, we have done our utmost to make Mickey’s Hideout a true home away from home for our guests. We also work by the motto “treat others the way we would like to be treated” so I’m very appreciative to hear that you were happy with the customer service. We look forward to welcoming you, your family and friends as guests of Mickey’s Hideout in the future! - Sabena

This Villa is nothing short of FANTASTIC. Our reaction when we walked through the door when we arrived should say everything you need to know about this Villa - WOW. From the wonderful Décor, to the beautiful furniture and the very up-to-date equipment. We've stayed in about 5 different Villa on the Windsor Hills estate and this is as good as any that we've stayed in, and we've stayed in some pretty nice places. The whole place is well equipped with very comfortable beds, flat screen TVs in each room and all mod cons in the kitchen. The pool area is also wonderful and the pool itself is large and spotlessly clean. The same could be said for the whole of the Villa. I would 100% recommend this Villa to anyone looking for the perfect place to stay for your Orlando holiday. The booking experience was also flawless and Sabena couldn't have been anymore helpful, very responsive to questions. We all get nervous when we book our Villa, hoping that the reality is as good as the pictures on the website. Trust me, the pictures on the website are fantastic but they don't do this villa justice. If you manage to get this villa for the dates you want then don't bother to look anywhere else.

Owner Response

Dear Martin Family - I’m so happy that you enjoyed your stay at Mickey’s Hideout! Our goal is for our guests to have a comfortable and relaxing stay while in Florida. We have upgraded the villa to be our home away from home and we are so glad it was just that for your family as well! I love the interaction I have with our guests during the booking process and I’m glad to hear that the process was easy and ran smoothly for you. You are right - the villa books out quickly so I hope future guests hear your suggestion and book early! Thank you so much for your kind words and we look forward to having you again as our guests at Mickey’s Hideout! - Sabena

The villa was absolutely superb. The decor and layout of the villa was fantastic, the villa was absolutely spotless all the bedrooms had tv's and the pool area and hot tub were great. I would highly recommend this villa to anyone who wants to go to Orlando, dealing with Sabena in booking the villa was so easy and the instructions she passed on to us were first class. Even having a complimentary grocery package on arrival was wonderful as we arrived late evening. The proximity to all the Disney parks and shopping was excellent, literally on your doorstep. The Windsor Hills estate is immaculate and the clubhouse is great. It was our first time in renting a villa in Orlando and we were certainly not disappointed, so much so after 4 days on our holiday I emailed Sabena to rebook for next year it was that good. If there is one villa to book for your trip to Florida then this is it.

Owner Response

Dear Karl and Andrea – I’m so happy to hear that you and your family enjoyed your stay! Great customer service is immensely important to us at Mickey’s Hideout so it is wonderful to hear that we exceeded your expectations! I’m glad you enjoyed the complimentary grocery starter package. We offer this to guests who have extended stays with us as a “thank you”. We are looking forward to having you as our guests again next year. - Sabena

Love this house! The drive in was easy and the guards are awesome. The neighborhood is quiet and well kept. Walking in the house was clean and smelled very neutral (strong scents make me sneezey). My boys loved having grown up rooms with their own bathrooms. We paid for pool heat and it was perfect! Pool was very clean and the pool area had 6 chairs and 2 loungers along with a table and bbq. There are TONS of pool towels! Kitchen seems well stocked with plates, cups, silverware... Bathrooms had enough towels. The washer and dryer are very nice and large. In the garage there is air hockey and pool along with tons of board games and books and baby stuff (playpen, stroller...). Sabena was very responsive to anything we needed. My only complaint was the welcome amenities. There was 1 tiny bar of soap, 2 rolls of TP, a very small roll or paper towels and some left over dishwasher detergent. Other vrbo's that we have stayed in have been better stocked. Overall there is no doubt if we come back to orlando we will stay here.

Owner Response

Dear Angie, Thank you so much for your “Awesome” review! Very happy to know that you and your family are enjoying your stay at Mickey’s Hideout. We appreciate your feedback! As outlined in our check in instructions, our villa does provide a starter supply of some essentials and I provide a list of suggested items to bring or purchase upon arrival. Starter items in the villa should include a bar of soap and 2 rolls of toilet paper in each bathroom, dishwasher tab and laundry detergent for one load. When thoughtful guests like you take the time to provide feedback we take it to heart! I’ve already started looking into a starter supply of dish soap per your request. We are looking forward to having you as our guests again at Mickey’s Hideout. - Thank you again - Sabena

We had a wonderful time staying at this property over Easter 2016. Sabena was very helpful and efficient leading up to our stay and answered all my queries quickly. She was also extremely organised, for instance she registered the drivers of our vehicle at the Windsor Hills Gatehouse beforehand which meant we could very easily and swiftly deal with the security team on arrival. (The guard told us only about 1% of owners go to the trouble of pre-registering their guests). The villa is immaculate, clearly recently renovated and huge. There were 6 of us so we had plenty of space and didn't need to use the sofabed. Clearly a lot of thought has gone into what you will need for your stay. Lots of bath towels, flannels in each bathroom and a huge pile of pool towels. The washer and dryer came in handy. The beds are beautifully made-up (there is spare linen, pillows etc.) and extremely comfortable. My husband usually has a bad back in the morning but he said the mattress was just brilliant and he felt like a new man each day! The kitchen was well equipped too, again lots of cutlery, crockery etc.- it drives me crazy when there isn't so much as a salt cellar in a holiday home! (although we couldn't find an ice-cream scoop, maybe it has gone AWOL?!). We had a slight issue with the stove-top not working properly but Excellent Vacation Homes came out and dealt with that very promptly the same day while we were out at Universal Studios. Our kids loved the swimming pool and the games room, and as well as the air hockey, pool etc. there is a great supply of board games & books in the property. We also enjoyed table tennis at the clubhouse but the communal pool did get very busy (it was spring break in the U.S.) so we stayed around our own. The whole of Windsor Hills is beautifully maintained, they really do collect your rubbish (trash) every day, we felt very safe and it was peaceful after a day at the parks, quiet hours (11pm to 7am) are well-observed. There is a nice Publix supermarket nearby, with great deli sandwiches (for any Brits reading this I would say avoid Wal-Mart like the plague it makes Asda look like Fortnum & Mason) and lots of good restaurants. I highly recommend Charley's steakhouse, but it's not cheap! We had good ribs at Smokey Bones. If we ever came to Orlando again we would not hesitate to stay here.

Owner Response

Dear “Super Furry Animal”, So delighted to hear you had a wonderful Easter vacation at Mickey’s Hideout! We are grateful our villa was able to play a part in your happy holiday memories! I’m so pleased your booking process went smoothly! Communication is key in any relationship. Between emails and our informative website, with its secure booking feature, we try and keep things stress-free for our guests. The last thing our guests want after their trip to Kissimmee is a long wait at the guard house. So, I’m happy to hear that the preregistration process sped things along. Our goal is to make each guest’s stay at Mickey’s Hideout relaxing and comfortable. Our Villa has been upgraded to be a home away from home (or even better) for our guests. It is always wonderful to hear when we have met our goal of exceeding our guests’ expectations! From time to time things can happen, so I’m glad to hear that our local representatives at Excellent Vacation Homes were there to help when you needed them! We work together closely to provide the best vacation experience for our guests. We look forward to having you again as our guests at Mickey’s Hideout and there will definitely be an ice cream scoop waiting for you during your next stay! - Sabena

Great villa on a very nice condo! The villa is very clean and organized. It has everything needed for a nice vacation. There is a very nice pool where we can see the condo gardens. A very great place to have a wine and relax. The is also a snooker table inside house too with a couple of kid's games and toys. The parking is very practical and is located in front of the house. Sabena (the owner) is very attentive and helped us in everything we needed. Recommend!

Owner Response

Dear Marcio. We are so happy that you enjoyed your stay at Mickey’s Hideout! We are honored to have guests from all around the world choose Mickey’s Hideout as their home away from home and we hope you will stay with us again on you next trip to the US! Windsor Hills Resort is beautiful and having no rear neighbors is a definite perk to our location! I’m glad you enjoyed using the pool table and the board games. I hope your kids tried the air hockey table as well! My job is to make your booking process and stay as enjoyable as possible so I appreciate the feedback that my customer service level is exceeding expectations. Thank you again! - Sabena

This was an amazing house. It is more expensive than a hotel, but a hotel is not a home. I would recommend this house to anyone who is traveling to Florida

Owner Response

Dear Andrew, Thank you so much for taking the time to write a review! I also appreciated the feedback you emailed me after your stay. It was wonderful to hear that our villa's quality was superior to other villas rented by your extended family in Windsor Hills. We work hard to make the villa "perfect" (as you said) for our guests. We also strive to provide exceptional customer service so I was happy to hear that you were pleased with the ease of the entire rental process. We look forward to having you again as our guests - Sabena.

We had a wonderful experience at Mickey's Hideout in Windsor Hills for our Disney family vacation during late September 2016. You'll coordinate directly with the owner, Sabena, right up through check-in and we found her to be communicative and accommodating. I encourage anybody who is interested to contact her for a quote. After looking at the property's page on VRBO and checking out it's Facebook page, I was pleased to find out from Sabena that it was so reasonably priced. The villa is a clean, single level home that is well stocked with linens, bath and beach towels, and quality appliances. The Disney Parks are between 10 and 25 minutes away by car, and, since the community is off of Route 192, it is convenient to gas, groceries, and restaurants. We found Windsor Hills to be refreshing as a gated community with clean amenities and a friendly and helpful staff. Sabena's local management company sent our arrival and departure details to us in a timely manner and, when we reported some smeared grease from the door hinges on the back of one of the bedroom doors, they handled what we considered to be a very minor issue with attention and expediency. I recommend with confidence! We would definitely stay here again!

Owner Response

Lisa – so happy to hear you and your family had a wonderful time at Mickey’s Hideout! Thank you for your kind words and your confidence! A relaxing, stress free vacation is what we want for our guests. Customer service is an extremely important part of that experience and is definitely a team effort. Our local representatives at Excellent Vacation Homes are fabulous and I’m glad you were able to see their exceptional customer service! We look forward to welcoming you and your family again soon at Mickey’s Hideout! -- Sabena

This home is wonderful. Upgrades and modern throughout. Very clean and well maintained. The kitchen and living areas are larger than the photos indicate. Beds, mattress and linens were top notch. Very close proximity to Disney. Absolutely perfect for a party of 6-8. Just an absolute joy to stay here and if/when we return to Disney in the future, will absolutely stay here.

Owner Response

Dear Michael - thank you so much for taking the time to provide feedback about your stay! The comfort and experience of our guests is very important to us. We have and will continue to upgrade the villa so our guests can truly enjoy this home away from home. Our local team at Excellent Vacation Homes does an "excellent" job maintaining our high standards for the villa. We hope to see you again soon! - Sabena

We loved this place. Really well maintained, beautiful decor and well equipped. Pool area was lovely and everything was spotlessly clean. Sabena was great during the booking process, very responsive to queries and always helpful. We had a couple of very minir issues on arrival about which I emailed the management company. Within 30 minutes I had a reply and someone at the villa sorting out the problem. Brilliant service. Would highly recommend!

Owner Response

Catherine - thank you so much for your thoughtful words! Lovely to hear that you enjoyed your stay at our upgraded villa. Our goal is to provide our guests with a clean, beautiful, comfortable home away from home so they can enjoy their vacation. A key part of the enjoying your vacation experience is also great customer service. I am happy to hear that you were pleased with the booking process and your interactions with our management company. It is truly a team effort! We look forward to having you as our guests again soon at Mickey's Hideout! - Sabena

Enjoyed our stay, villa was very clean and well maintained; close proximity to Disney and only 25 minutes to Universal. Recycling was a little bit of a hassle since you had to take the items to a dumpster yourself. Overall great experience

Owner Response

Dear Jay, Thank you so much for taking the time to share your thoughts with us. So glad to hear that you had a great stay at our villa! Our family does our best to care of our environment and promoting recycling in our villa is important to us. So, I appreciate when guests take the time to recycle! I understand and share your concern about curb side recycling not currently being offered in Windsor Hills. When we chose Windsor Hills, we were happy that recycling was at least offered :) I will raise the concern with the Community Association again with hopes that the service will be offered in the future in order to make the experience of our guests even better! We hope to welcome you again soon as our guests at Mickey’s Hideout. - Sabena

This home is much larger and spacious than the pictures show...pleasantly surprised ! The pool is beautiful and nice shade with Fan in lanai area Each Bedroom has it's own PRIVATE Bathroom! Very spacious, beautiful and comfortable Extra Pillows, linens, blankets, towels, beach towels - very thoughtful and accomodating! Rent while it is available as I'm sure it goes quickly Easy and quick access to all the parks & ESPN Great price for all the above ...Kids LOVED the Pool & the Bench seating at kitchen table :) Thank you for all your great communications and accommodations Sabena!

Owner Response

Dear Susan - thank you so much for your kind words and for taking the time to share your thoughts! Our goal is to provide an excellent experience for our guests throughout the process. So happy to hear that you were pleased with our communication! I totally agree that no matter how great the pictures are, they do not do our villa justice! You have to experience Mickey's Hideout yourself to get the full experience! We hope to welcome you and your family again as our guests at Mickey's Hideout! - Sabena

We had stayed at this house four years ago and loved it. However, this is our first time back at the house since the new owners took possession. We found it to be exceptionally clean - upgraded kitchen with granite counter tops and stainless steel appliances. Washrooms in all bedrooms renovated and excellent choice of paint colors throughout. Pool enclosure was new therefore no insects etc and also had safety netting around the pool for young children. The trees outside of the closure while giving privacy also let you enjoy the sun. The only thing we had to purchase was food everything else was supplied. This house was very easy to keep clean and tidy even though we had six adults and two children. I am an exceptionally clean - neat person and I would highly recommend this home for a family vacation. Looking forward to either visiting again in 2018 or definitely 2019 Thank you for trusting us with your home we definitely enjoyed

Owner Response

Catherine - Thank you so much for your thoughtful words! So happy to hear that you and your family enjoyed your vacation. Our goal for Mickey’s Hideout is to provide a home away from home for our guests as well as for our family. We are so happy to hear that you were pleased with the upgrades! It is an ongoing process so be sure to keep coming back to see what else we have done! Privacy and cleanliness are also very important to us. Privacy is why we chose a villa with no rear neighbours and added the landscaping. We must give credit for the cleanliness to our wonderful property management team at Excellent Vacation Homes. We continue to work with them, through feedback from our guests and from our own visits, to ensure our high standards are maintained. It is great to hear that you are happy with their work! It is truly a team effort! We are grateful to have wonderful guests like you stay at our villa and we look forward to welcoming you and your family back again soon - maybe 2018 and 2019 :) - Sabena

A magical vacation home.

Owner Response

Dear Karin - thank you so much for taking the time to share your thoughts with us and with future guests! You were one of the first guests to experience some of our latest upgrades from our visit to the villa in October. We look forward to welcoming you back as our guests at Mickey's Hideout very soon! - Sabena

We loved our stay at Mickey's Hideout. We had lots of space and it was wonderful for all to have their own bathroom. Though we didn't spend that much time there I especially enjoyed relaxing in the pool at the end of a busy day at the Disney parks. We would definitely recommend the villa to friends who might plan to stay in the area.

Owner Response

Dear Diane - Thank you so much for taking the time to tell us about your stay. I’m glad your family enjoyed the space and having your own bathrooms! One of our guests’ favourite features is the fact that Mickey’s Hideout has 4 bedrooms and 4 bathrooms! I know our family spends a lot of time at the parks too but everyone from the kids to Grandma love the pool and hot tub after a long day out. Happy the pool was a hit with your family as well. Thank you again and we hope to welcome you again soon as guests at Mickey’s Hideout. - Sabena

I can't say enough nice things about this stay! The owner was wonderful and prompt with every question asked. The Villa had all the comforts of home. Loved having the private pool and hot tub in the back yard. Very close to Disney and great restaurants and shopping. I would definitely stay here again!

Owner Response

Carrie - Thank you so much for taking the time to share your experiences about your stay at Mickey’s Hideout! The pool and hot tub are fantastic after a long day at the parks :) Each time we visit the villa, we continue to make improvements to keep everything in top condition for our guests, so I'm happy to hear that your family approves! As you said, location, location, location! Can’t get a better spot for a vacation home than Mickey’s Hideout! Thanks again for your feedback and we look forward to welcoming you again as our guests! - Sabena

Our first stay at Mickey’s Hideout was great! The home had everything we needed, very spacious, and comfortable. We enjoyed the extra touches that were there — nice hair dryers, big beach towels, and the kitchen had appliances / furnishings so you could actually make meals! Wash machine / dryer were full size, and the game room actually ended up being used a lot during our stay. And though the complex has a big swimming pool for its guests, it was great to have our own private oasis right at the house. Glad we stayed...and hope to make it back again in the future!!

Owner Response

Lisa, Thank you for your kind words! Mickey's Hideout is truly a relaxing home away from home! I love your description of a "private oasis"! We are so happy to hear your stay at Mickey’s Hideout was memorable and we look forward to welcoming you again soon! - Sabena

Villa was excellent; clean, beautifully decorated, great location. Kitchen was well stocked with cookware, cutlery etc which has been a bugbear of mine in other villas. It was great to come back after a day exploring and relax in the pool which was pretty well secluded from neighbours. The family enjoyed using the games room in the garage. Had a couple of very minor problems which were expertly dealt with by the management company. We felt at home as soon as we arrived and didn’t want to leave, thanks for a great stay!

Owner Response

Dear Judy, Thank you so much for your kind words and for taking the time to help future guests by writing a review. Mickey's Hideout is definitely a home away from home for our guests. Whenever we visit the villa ourselves, we are always restocking and upgrading so our guests can just relax and enjoy. We prefer privacy in the pool area as well, so we added the landscaping and privacy screens to make the pool area an oasis. We are very fortunate to be working with Excellent Vacation Homes as our management company. They are truly "Excellent"! I'm so happy you and your family chose Mickey's Hideout for your magical vacation villa and we hope to welcome you again soon. - Sabena

We (6 adults and 2 teenagers) had a wonderful stay with the house being only 5-10 minutes from Disney. The mattresses are rather firm but also new. The neighborhood was quiet with a beautiful view out back. We were even able to catch glimpses of the Disney fireworks. We enjoyed the pool and game room. Sabena, the owner, was very easy to work with responding to emails within 12 hours or less. We would definitely rent this house again in the future.

Lovely place, with all bedrooms and bathrooms been of good size. Living area/kitchen had all the essentials and more. Pool was enjoyed by all especially kids and bonus having beach towels available in laundry area. The only thing we struggled with was working the oven! But we got there in the end, instructions would be good. Disney so easy to get too it was taking us 5-10 minutes in car, don’t think we could have got any closer. Walmart/amenities all just outside complex, so you can walk or go by car. Universal was about 15-20 minutes but really easy to drive. I would recommend this villa especially if it is your first time as this was ours and everything was great.

Owner Response

Clare, Thank you so much for taking the time to share the highlights of your stay at Mickey's Hideout! The layout of the house, amenities we include, pool, proximity to Disney and the closeness of shops and restaurants are all reasons why we feel Mickey's Hideout is a wonderful choice for our guests. I'm very happy to hear that your first visit to Disney was a memorable one and that Mickey's Hideout was part of your family's happy memories. I'm sorry to hear you had issues with the oven. All the owner's manuals are in the cabinet above the microwave. I wish you would have emailed me. I could have saved you some time :) I'll add that note to our Welcome Information Package for future guests. Thank you for letting me know. We look forward to having you once again as guests in Mickey's Hideout! - Sabena

This house was very clean and the location was fantastic. I will choose Windsor Hills again for sure and Mickey’s Hiseout if I need this much space. I really liked having 2 dining areas, we used one as a homework and study table as we took the kids out of school. The high chair and pack n play were great to have as well. Plus, the high end washer and dryer were a great bonus

Owner Response

Susan, Thank you so much for taking time to write about your experiences at Mickey's Hideout! So happy your family was able to take advantage of the two dining areas. Don't know if your kids will be able to say the same as they had to do homework while on vacation, but hey, at least they were on vacation :) The dining room furniture and lighting was updated on one of our visits last year. We also take care of our young guests at Mickey's Hideout with the high chair, pack n plays, baby monitor, etc. Glad your little one felt at home at Mickey's Hideout! With kids, laundry is always going to happen. We have upgraded both the washer and dryer since buying the villa. Super important to us as well! I know the villa seems like a lot of space but it is the smallest villa size in Windsor Hills. For many families, including ours, having a bathroom for each bedroom and having our own pool and spa is such a bonus when on vacation! Thank you again for your feedback and we hope to welcome you as our guests once again at Mickey's Hideout! - Sabena

The many things we loved: heated pool and spa, our own driveway so no parking lot drama, fully equipped kitchen, Walmart pick-up 2 minutes away, super friendly gate attendants, awesome community pool open even in January, nice washer and dryer, four eating spaces with plenty of seating for our family of six, comfortable beds, clean & neat, awesome trash bench outside the front door, easy front door code entry and exit, excellent communication from vrbo/owner/rental agency, just minutes to food and theme parks, quiet neighborhood, Star Wars and Mickey themed decorations, ample storage in every room, recycling option, impressive security measures to keep kids out (around pool and the glass door locks), price, and coziness while also being spacious. Cons: Seriously, the only negative I can think of would be the master shower. The shower head was a bit irritating (felt more like a mist than a spray) despite changing settings on it. And there was no where to sit soap/shampoo other than the floor. There was a shower rack in the master closet, but we couldnt get it to work. But, this is hardly something to complain about. The living room seating was not the most comfortable furniture, but that's probably just a matter of preference. I would stay here again in a heartbeat! I can't believe we've visited Disney for soooo many years and this is our first time to try a rental house. Price and accommodations are light years better than hotel and condo rooms. 2 adults, 4 kids (12, 9, 7, 3 years)

Owner Response

Kristel, Thank you so much for taking the time to talk about your experiences at Mickey’s Hideout! I particularly appreciate the “loved and cons” list :) The items you loved are often mentioned by guests. I’m glad you noted the security measures around the pool. The safety of our guests, especially the little ones, is very important! Thanks for letting me know about some areas for improvement! I’ll have the property managers take a look at the shower head in the master bathroom. We had all the shower heads replaced recently so if something isn’t working as it should be, we will have rectified. From your note it looks like the suction shower shelf isn’t up to par, so I will have that replaced. Thanks again for the feedback. We rely on conscientious guests like you to help us maintain Mickey’s Hideout’s status as a premier vacation destination. We look forward to welcoming you again as guests at Mickey’s Hideout! Sabena